ÖBB PERSONENVERKEHR AG
The ÖBB is Austria’s largest state-owned railway company. Over one million travellers use the ÖBB as a means of transport in the form of more than 4,000 trains and 30,000 buses every day.
communication matters supported the company in setting up the (online) dialogue platform Future Forum (Zukunftsforum) for more intense customer communications and is strategically developing this forum and managing its editorial contents. Moreover, issues are discussed and developed in small focus-group events across Austria. communication matters plans, organises and moderates these events.